Return Policy and Procedures

30-Day Returns Guarantee

We accept the return of new, unused gear within 30 days of delivery. New gear must be returned in the condition you received it, and it must include the original packaging and manufacturer tags where applicable.

We do not accept the return of used gear. Used gear returned as new may be shipped back to you at your expense.

  • Trips and services (e.g. vacation packages) are not returnable.

Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.

Instructions

  • Create an RMA (Return Merchandise Authorization) number from your Order History.
  • Fill out the information requested on the sales receipt that arrived with your purchase.
    This receipt also serves as paperwork necessary for your return.
    Include the RMA and drop this receipt in your return package.
  • Write the RMA number on the outside of the box and ship to:

Chainlove Returns Department
2607 South 3200 West, Suite A
West Valley City, UT 84119
Your credit card will be credited upon receipt of the returned products.

Recommendations

We Recommend

  • Shipping with a prepaid UPS label for faster processing
  • Or shipping your package via FedEx or UPS with tracking

Questions?

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